{
 "site": "https://zendesk.com",
 "checked_at": "2026-10-02T15:41:08.958Z",
 "pages_fetched": [
  "https://zendesk.com",
  "https://zendesk.com/privacy",
  "https://zendesk.com/legal",
  "https://zendesk.com/accessibility",
  "https://zendesk.com/contact",
  "https://zendesk.com/about"
 ],
 "pages_tried": 12,
 "score": 10,
 "max": 12,
 "results": {
  "takedown": {
   "label": "TAKE IT DOWN Act notice",
   "notice": false,
   "mechanism": true,
   "evidence": null,
   "mechanism_evidence": {
    "page": "https://zendesk.com/privacy",
    "snippet": "l data (subject to exceptions). You may submit a request here . Zendesk uses a limited number of third-party service providers to "
   },
   "fix": "Publish a plain-language notice and a request mechanism usable without an account; act within 48 hours.",
   "score": 1
  },
  "dmca": {
   "label": "DMCA / copyright notice",
   "notice": true,
   "mechanism": false,
   "evidence": {
    "page": "https://zendesk.com/legal",
    "snippet": " Terms to the Zendesk Legal Department . 11. Copyrights and Copyright Agent. We respect others’ intellectual property rights, and expect our users and customers"
   },
   "mechanism_evidence": null,
   "fix": "Name a designated agent (registered with the Copyright Office) and describe how to send a notice and a counter-notice.",
   "score": 1
  },
  "dsa": {
   "label": "DSA notice-and-action (EU users)",
   "notice": true,
   "mechanism": true,
   "evidence": {
    "page": "https://zendesk.com/legal",
    "snippet": "t infringes the intellectual property rights of others. 12. Digital Services Act (“DSA”). The DSA is European Union (“EU”) law that applies to certain providers"
   },
   "mechanism_evidence": {
    "page": "https://zendesk.com/legal",
    "snippet": "Digital Services may contact Zendesk at dsa@zendesk.com regarding the application of the DSA. Any other person seeking to communic"
   },
   "fix": "Provide an electronic notice mechanism for illegal content, acknowledge receipt, decide and give a statement of reasons; name a point of contact.",
   "score": 2
  },
  "privacy": {
   "label": "Privacy request method",
   "notice": true,
   "mechanism": true,
   "evidence": {
    "page": "https://zendesk.com/privacy",
    "snippet": " Privacy Notice Skip to main content Sign in Zendesk Help center Company Contact us About us Newsroom"
   },
   "mechanism_evidence": {
    "page": "https://zendesk.com/privacy",
    "snippet": "l data (subject to exceptions). You may submit a request here . Zendesk uses a limited number of third-party service providers to "
   },
   "fix": "Offer at least two request methods (form plus email or toll-free number), verify identity, answer within 45 days, keep records 24 months.",
   "score": 2
  },
  "accessibility": {
   "label": "Accessibility statement and feedback",
   "notice": true,
   "mechanism": true,
   "evidence": {
    "page": "https://zendesk.com/privacy",
    "snippet": "olicy Zendesk User Content and Conduct Policy Product Terms Accessibility Policy In-Product Cookies Policy Service-Specific Terms Free Trial and Beta Services T"
   },
   "mechanism_evidence": {
    "page": "https://zendesk.com/accessibility",
    "snippet": "els for you to get in touch: To provide accessibility feedback, use the Accessibility product feedback forum in the Zendesk Commun"
   },
   "fix": "Publish an accessibility statement with a feedback channel and a tracked response.",
   "score": 2
  },
  "optout": {
   "label": "Marketing opt-out",
   "notice": true,
   "mechanism": true,
   "evidence": {
    "page": "https://zendesk.com/privacy",
    "snippet": "ad customization. You may manage your email preferences and opt out of marketing communications here or by clicking the “unsubscribe” link at the bottom of our "
   },
   "mechanism_evidence": {
    "page": "https://zendesk.com/privacy",
    "snippet": "communications here or by clicking the “unsubscribe” link at the bottom of our marketing communications. Note that some of our mar"
   },
   "fix": "Provide an opt-out that works without logging in, honor it within the legal deadline, and log it.",
   "score": 2
  }
 }
}