Compliance Desk · Marketing agencies, local services, insurance and real-estate brokerages, any business that calls, texts or emails

Opt-Out Desk 10 business days

TCPA internal do-not-call requests (honor within 30 days, keep for 5 years); CAN-SPAM opt-outs (honor within 10 business days).

• Under the FCC's TCPA rules a business must record a consumer's do-not-call request and honor it within 30 days, keep it for at least five years, and maintain a written policy available on demand.
• CAN-SPAM requires a working opt-out mechanism in every commercial email and processing within 10 business days; the FTC can seek penalties per email.
• State mini-TCPA laws (Florida, Oklahoma, Washington, Maryland and others) add private rights of action, so a logged, timestamped opt-out record is the defence.

Primary source: https://www.fcc.gov/general/telemarketing-and-robocalls

1. Generate your notice (free)

Fill the three fields and press Generate. The notice is plain-language text you can paste on your site; it points people to your request page (hosted here if you create a desk in step 2, or your own form).

2. Create your hosted desk

What the hosted desk does

• Public request page with the fields the law expects, including the good-faith statement and a typed signature.
• Ticket number and deadline (10 business days) on every request; requesters get a status link.
• Your dashboard: countdowns, status updates (received, in review, actioned, declined with reason), notes, CSV and JSON export of the full log.
• Webhook to your own tools; no media is ever uploaded here.

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