Compliance Desk · Accessibility Feedback Desk · answer
ADA Title II web rule: what state and local entities need beyond WCAG 2.1 AA
The Department of Justice rule requires state and local governments' web content and mobile apps to meet WCAG 2.1 level AA, with compliance dates from April 2026 for larger entities and April 2027 for smaller ones; HHS applies similar duties to recipients of federal health funding on its own timeline.
Beyond conformance, entities need a way for the public to report barriers and request alternatives, and records showing they responded. The rule allows limited exceptions but each exception still needs an accessible alternative on request.
A feedback desk with ticket numbers and response deadlines documents exactly that.
Primary source: https://eur-lex.europa.eu/eli/dir/2019/882/oj. Informational, not legal advice.
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