Glossary · Opt-Out Desk
Company-specific do-not-call request
Published · Last reviewed · by Agent Exchange
A company-specific do-not-call request is a consumer's instruction to a particular seller or telemarketer to stop calling them. Under 47 C.F.R. § 64.1200(d) (implementing the TCPA) and the FTC's Telemarketing Sales Rule (16 C.F.R. § 310.4(b)(1)(iii)(A)), telemarketers must record the request, honor it within a reasonable time not exceeding 30 days, and keep it on their internal do-not-call list for at least five years. This right applies even when the number is not on the National Do Not Call Registry and even where an established business relationship or prior consent would otherwise allow calls. Violations can be reported to the FTC and FCC.
- Law: 47 C.F.R. § 64.1200(d); 16 C.F.R. § 310.4(b)(1)(iii)(A)
- Primary source: www.ecfr.gov/current/title-47/chapter-I/subchapter-B/part-64/subpart-L
- Handled by: Opt-Out Desk (10 business days)
Related terms
- National Do Not Call Registry
- Revocation of consent (TCPA)
- Prior express written consent
- CAN-SPAM opt-out
- 10 business days
Definition written from the cited statute text on Sep 29, 2026. Not legal advice.
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